Chronic care patients need much care to ensure that they are comfortable. For things to run smoothly there should be proper management of processes and procedures. While manual chronic care management is a good way of ensuring that patients are well taken care of, technologists have found an easier way to do it. The new kind of care involves the use of chronic care management software. The software ensures that medical personnel spend enough time with their patients, that all patients get their medication as per instructions and that caregivers handle the recurring task competently.
For the software to be useful there should be one person tasked with handling the recurring responsibilities. The person should be a clinician working under the direction of a good physician. Some of these clinicians include MOA, CAN, RNP, MD, LPN, and RN. The person in charge will ensure they have spent a certain amount of time with their patient. In most cases the software will require 20 minutes every calendar month.
There are two ways of using chronic management software, and one of these is managing your program in-house. The in-house program presents a good way of through which you can have control over the software. You can ensure control by appointing a particular physician to handle the software. Since you will have absolute control over the software, you will create a plan for promoting the software and craft a plan that will include the needs of your patients and enroll the chronic patients. You can log the amount of time spent on each patient as well.
In some instances, a practice may have too many patients to use the software when taking care of their chronic patients. Such practices engage companies that can manage the software on their behalf. The companies hire nurses and outsource some services to call centers. The latter will help in reaching patients when you need to connect with them. One of the benefits of this option is that you will not need to hire additional staff in your practice.
Granted, different companies have different features for their software, but some features apply across the board. These are the functions that make the application ideal for its purposes. Among these is a portal where patients can reach you comfortably. You will also find forms to help in the enrollment process as well as a consent process for the patient. There will also be a task tracker and features to help time logging. To help with the tasks the software will also come with a care plan for the patient that you can easily follow to make things easier. Clinical health assistants may also find a user-friendly interface that they can use to update on a monthly basis. Some features enable clinicians to make summaries and reports on a monthly basis. There are also guides interviews for patients on the software. Some software enables data sharing with EMR/HER, and there is also integration with billing. In case the whole concept is still new to your members of staff, you can benefit from online training that will precisely guide them in their role. You can also reach out to the company that made the software through the phone or email in case you have any problem navigating the system. Some of the software provide finance partners that will help in managing cash-flow.
To use the software efficiently, a practice may need to meet some requirements and among these is using certified EHR. They should also get and manage the consent of their patient. Another requirement is that they should provide five essential services in care management. They should also deliver a minimum of twenty minutes follow -up care for each patient every month. The follow-up should be outside the office.
One of the advantages of chronic management software is it helps in logging the amount of time that the clinician has spent on the patients. Logging will ensure that you do not have a difficult time when it comes to billing and for keeping your books to know the amount of revenue streaming into the practice. Some of the features of the software include a stopwatch for tracking calls. The time log will help you to track all the tasks you are doing. Without all of the above, your time with patients can be very hectic, confusing and frustrating.
Using the software, you can create a thorough and efficient patient-centered plan for taking care of your patient. Using tools like guide –interviews, the software will help the caregiver as their patient pertinent questions regarding their condition. This, in turn, will help them come up with an efficient plan for the patient. Some of the companies that offer the software services might also help with the promotion of the care services you are providing to your patients. In this regard, they will provide you with forms, brochures, and flyers that will let people know about your services. The best part of many practices is that they will not need to part with any set up fees or training fees to use the program. Another benefit of the CCM software is that you can use it despite the size of your organization. Meaning that neither large nor small organizations are left out when it comes to realizing the benefits of the software. Some practices use portable patient care plants for their work, and the best attribute of such plans is that they entail various billing codes. The latter has resulted in outcome –driven, goal –directed success or many organizations. Some practices have to deal with hospitalizations of their patients and using software like Thoroughcare’s chronic care management software have helped to reduce the rates for many of them. Apart from caregivers, there is usually need for communication between the patient and the nursing homes, assisted living facilities, hospice, and home health agencies. The software helps to make communication easier for the patients and other parties who are important in ensuring their good health and comfort.